Delete your account

From the app itself (immediate)

The fastest way is to do it yourself, with no request to process on our side:

1. Open MenteBrillante and sign in to your account.
2. Go to Profile → Account → Delete my account.
3. Confirm your password, tick the confirmation box and tap Delete my account.

Your account and the data associated with it are deleted right away. If you would rather request it in writing, or you no longer have access to the app, use the email procedure explained below.

How to request deletion by email

1. Send an email to the privacy address below, from the same email address you registered with in the app. This allows us to verify your identity.
2. Write "Delete account" in the subject line.
3. Include your in-app username in the message so we can locate your account reliably.

We will confirm that we received your request and notify you once the deletion has been completed.

What data is deleted

When your request is processed, the following is permanently deleted:

• Your account data: email address, username, country and login credentials.
• Your profile picture, if you uploaded one.
• All your game data: score, streak, badges, puzzle progress and daily state.
• Your presence in the global and country leaderboards.

This action is irreversible: progress and badges cannot be recovered after deletion.

What data is retained, and for how long

A minimal amount of information must be retained by law even after you delete your account:

Once these periods elapse, the data is irreversibly deleted or anonymised. These records are not used to identify you or for advertising.

Timeframe

We handle requests as quickly as possible and, in any case, within a maximum of 30 calendar days from receipt, in accordance with the General Data Protection Regulation (EU) 2016/679.

Purchases and subscriptions

In-app purchases made through Google Play or the App Store are managed directly by those platforms. Deleting your MenteBrillante account does not automatically cancel or refund any purchase. To manage a purchase or request a refund, use your Google Play or Apple account.

Please note that purchases tied to the deleted account (such as Premium access) will be lost and cannot be restored on a new account.

Deleting only some data, without deleting your account

If you would rather keep your account but remove part of your information, you can do that too. The procedure is the same:

1. Write to the privacy address from the email you registered with.
2. Put "Delete data" in the subject line.
3. State exactly which data you want removed.

You may request the deletion of, among others:

• Your profile picture.
• Your progress and score history (your account is reset to zero while keeping access).
• Your presence in the global and country leaderboards.
• Your country or username, which will be replaced with generic values.

Your account and email address stay active so you can keep playing. The same legal retention periods listed above apply to transactions, security logs and support correspondence.

Other rights

Besides erasure, you may request access, rectification, restriction, portability or object to the processing of your data by writing to the same address. Full details are in our Privacy Policy.